An unknown third party accessed the account information of some customers late Wednesday, August 26, 2026, into the early hours of Thursday, August 27, 2026. We discovered this unauthorized activity on Wednesday, August 26, 2026 after a series of emails were sent to customers with “forgot username” requests. We quickly isolated and disabled the impacted platforms in the early hours of Thursday, August 27, 2026, which includes the My Account Internet, TV & Phone login page on our website and the Home Services App that links to the same web page.