• InvalidName2@lemmy.zipEnglish
    1 month

    Allstate has, by far, the worst customer service I’ve ever experienced from a car insurance company. I personally will not willingly do business with them ever again.

    BEWARE

    Every time I called, it felt like I was on trial. It was like they were interrogating me, picking into every little detail, looking for ways to prove I owe them more money. At one point, they threatened to increase my rates because I have a parent living with me at the same address. A parent who has no license and is not physically able to get to the car without my help. They forced me to submit documentation to prove all this under threat of having to pay more for my insurance.

    When I was looking at renewal, they sent me a quote that was an order of magnitude larger than what any other insurer quoted me. I ended my policy on the spot, and then had to fight to get a prorated refund from them for the remainder of my policy term. They still tried to charge me for the new policy, despite having cancelled.

    And that’s not all, that’s just some of the “highlights”.

    Good luck to you OP! May the suffering you are about to endure cleanse the karmic debts of your past lives.

    • BarneyPiccolo@lemmy.todayEnglish
      1 month

      That’s customer service for ALL companies. Nothing works any more. Just saying you have a customer service department is enough, it doesn’t actually have to be effective. Most of them are just AI chatbots with canned answers. Many of them start with “I’m still learning, so be patient with me!” in a cheery voice. Bitch, I got a problem with your company, I don’t want an unfinished computer program, I need HELP!

      • foodandart@lemmy.zip
        English
        1 month

        …That’s customer service for ALL companies. Nothing works any more…

        The insurance company that we use for our cars is delightful to deal with. I haven’t even had to wait long, just leave a call back number and get a response within 15 minutes. Then again, it’s a regional insurer, (Maine, NH and MAssachusetts) not a national one.

        Funny as hell, as I just got a bulk mailer for Progressive Auto insurance and it was offering me coverage as low as 67 dollars a month for a basic liability policy… For one car.

        ::sighs:: My dear, sweet dudes at Progressive… I pay 740 bucks a year… for TWO cars.

  • BarneyPiccolo@lemmy.todayEnglish
    1 month

    Go back to sending them a check for every payment, like my 87 year old mother insists on doing. Make them work for it.

    • SippyCup@lemmy.worldEnglish
      1 month

      Seriously, do this.

      Also, never, under any circumstances, allow a company to automatically withdraw funds directly from your bank account.

      “Ope, we’ve changed the terms of service, and charged you a backdated amount based on the new terms of service you’ve already consented to by paying us”

      They don’t get a dime until I know for damn sure I’m giving it to them. If an organization refuses to do business with you without direct access to your bank account, it’s because their business model depends on them being able to fuck you.

      Credit cards and physical paper checks only for recurring transactions. Amex if they’ll take it. Don’t let them keep your debit card on file either.

      • glasratz@feddit.orgEnglish
        1 month

        Also, never, under any circumstances, allow a company to automatically withdraw funds directly from your bank account.

        What? And pay your utilities manually every month? At some point you have to ask yourself what the monetary value of your lifetime is.

        • SippyCup@lemmy.worldEnglish
          1 month

          Correct.

          I submit a payment manually through my bank. Every month. Paying all of my bills this way takes about 5 minutes, once a month. At some point you have to ask yourself how much you’ve given up for the illusion of convenience.

          • glasratz@feddit.orgEnglish
            1 month

            What you gain throug these “5 minutes” is the illusion of control. You repeat a manual task over and over just to tell yourself that this changes something. You don’t have the choice not to pay. You don’t have more control over what you pay.

            I check my account movements every months. It really only takes five minutes. If there was a mistake, I’ll have the bank to check it or call the company myself. You have to do that too, in addition to doing the bills yourself.